diy22 Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how diy22 collects, uses, and stores your information.
diy22 (referred to herein as "we", "our", or "the platform") treats the privacy of users in Bangladesh as its highest priority. When you visit our website diy22.cam, register, or use our services, you are considered to have accepted the terms of this privacy policy. Please read this policy carefully before using our services.
This privacy policy explains what types of information are collected, why they are collected, how they are used, who they may be shared with, and what rights you have. We promise that your information will never be sold to third parties without your consent.
1. Types of Collected Information
We collect two types of information from you — information you provide directly and information collected automatically.
1.1 Information You Provide Directly
When you open an account at diy22, make a deposit, withdraw funds, or contact support, the following information may be collected:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or passport number (for KYC verification)
- Preferred payment method (bKash, Nagad, Rocket, bank account)
- Transaction history and amounts
- Content of communications made via live chat or email
1.2 Information Collected Automatically
When you browse our website, the following technical information may be collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Date and time of website access
- List of pages visited and session duration
- Information collected through cookies and similar tracking technologies
2. Purpose of Data Collection
diy22 uses your information only for specific and legitimate purposes. The table below sets out the various purposes and their legal basis:
| Purpose | Explanation |
|---|---|
| Account Management | To facilitate your registration, login, and account security. |
| Payment Processing | To complete deposit and withdrawal transactions and to prevent fraud. |
| KYC Verification | To confirm your identity and age (for users aged 21 and above only). |
| Customer Support | To assist with your questions and complaints via live chat and email. |
| Responsible Gaming | To identify patterns of excessive play and take protective measures. |
| Service Improvement | To analyse user experience and further improve the platform. |
| Legal Obligations | To comply with applicable laws and regulations and to cooperate with authorities. |
3. Sharing and Disclosure of Information
We never sell your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:
3.1 Payment Service Providers
Payment information necessary to complete your transactions is shared with bKash, Nagad, Rocket, and banking partners. These partners are required to comply with strict data protection policies.
3.2 Technology and Security Partners
Limited information may be shared with trusted technology partners to ensure the security and operation of the platform. A minimum necessary data principle is followed in such cases.
3.3 Legal Obligations
We may be legally required to disclose your information pursuant to a court order, a lawful request from a government authority, or applicable law. Such disclosure will always be limited to the minimum necessary extent.
3.4 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new managing entity will also be required to comply with this privacy policy.
4. Data Storage and Security
4.1 Retention Period
Your information is retained only for as long as necessary to provide services or to meet legal obligations. Records of financial transactions are retained for a specified period even after an account is closed. Once the retention period ends, information is securely deleted.
4.2 Security Measures
diy22 uses industry-standard technology to protect your information:
- SSL/TLS encryption — applied to all data transmissions
- Encrypted database storage — information protected at rest
- Two-Factor Authentication option
- Regular security audits and vulnerability testing
- Restricted access controls — only authorised staff can access information
- Firewall and intrusion detection systems
However, no data transmission over the internet is 100% secure. While we are committed to providing the highest level of protection, we will respond promptly to any security breach and notify you where applicable.
5. Cookies and Tracking Technologies
The diy22 website uses cookies and similar technologies. Cookies are small text files stored in your browser.
5.1 Types of Cookies
- Essential Cookies: Essential for login sessions and security. These cannot be disabled.
- Functionality Cookies: Used to remember your preferences (language, settings).
- Analytical Cookies: Help analyse website traffic and usage patterns.
5.2 Cookie Controls
You can disable or delete cookies from your browser settings. Please note that disabling certain cookies may cause some platform features to not function correctly.
6. Your Rights
Every user registered on the diy22 platform has the following rights regarding their personal information:
6.1 Right of Access
You may request from us at any time to know what information we hold about you. We will provide this information to you within a reasonable time.
6.2 Right of Rectification
If any information we hold about you is incorrect, you may request a correction. Some information can be changed directly from the profile section of your account.
6.3 Right of Erasure
In certain circumstances you may request the deletion of your personal information. However, this request may not be fulfillable if there are legal obligations or ongoing disputes.
6.4 Right to Restrict Processing
You may request that the processing of your information be restricted for certain purposes, though this may affect the availability of some services.
6.5 How to Submit a Request
To exercise any of the above rights, please contact us. We will endeavour to respond to your request within 30 business days.
7. Protection of Minors
diy22 is a platform intended only for those aged 21 and above. We do not knowingly collect any personal information from persons under the age of 21.
Age verification measures are in place at the time of registration. If we become aware for any reason that information about a minor has been collected, we will immediately delete that information and close the associated account.
If you believe a minor is using our platform, please notify us immediately.
8. Third-Party Links
Our platform may from time to time contain links to third-party websites. These external websites have their own privacy policies and diy22 is not responsible for those policies. You are advised to read the privacy policy of any third-party website before visiting it.
9. Changes to This Policy
diy22 reserves the right to change, amend, or update this privacy policy as needed. For any significant changes, we will:
- Update the date on this page
- Notify registered users by email
- Obtain renewed consent at login where required
If you continue to use the platform after a policy change, you will be considered to have accepted the revised policy.
10. Contact Us
To ask any questions, raise concerns, or submit a request to exercise your rights regarding this privacy policy, please contact us:
Also read our Terms and Conditions and Responsible Gaming Guidelines. Together these policies form the foundation of our relationship with you.